The role of a server in the hospitality industry is multifaceted, requiring a unique set of skills that extend beyond taking orders and delivering food. Whether in a bustling restaurant, a cozy café, or a high-end banquet hall, servers play a crucial role in ensuring a seamless dining experience for patrons. To thrive in this role, it’s essential to showcase a diverse range of skills that go beyond basic serving abilities. Here are some essential skills to list for your server postions:
Excellent Communication Skills
Clear and effective communication is key in the service industry. Servers must interact with customers, kitchen staff, and fellow servers to relay orders accurately, answer queries, and ensure a positive dining experience for guests. A server with good communication skills and a friendly demeanor can help your customers have a great experience.
Customer Service Expertise
Obviously, customer service is an essential skill for your server positions. The ability to provide a great experience for customers is fundamental for succeeding in the restaurant industry. You’ll want someone who is attentive, friendly, and accommodating to guests’ needs, to ensure they are satisfied with their dining experience. Previous experience working directly with customers is an important skill for servers to have.
Menu Knowledge
A strong understanding of the menu, including ingredients, preparation methods, and any allergens, allows servers to assist patrons in making informed decisions and offer recommendations tailored to individual preferences. During training, you should go over your menu with the server and allow them to take a menu home so they can go over it and ask questions if needed.
Adaptability and Flexibility
There are many unpredictable things that can happen on any given day as a server. Servers must remain adaptable to changes in the workflow, menu items, and guest requirements, while also being flexible with their schedules and duties. Asking a question during an interview like “Tell us about a time where you had to adapt on the job”, can help you get an idea of how a candidate can handle unforeseen circumstances.
Team Player Mentality
Collaboration among the entire restaurant staff is essential for smooth operations. Servers should be able to work cohesively with other team members, such as chefs, bartenders, and hosts, to ensure a synchronized dining experience.
Attention to Detail
From accurately taking orders to ensuring tables are properly set, attention to detail is crucial. Servers must pay close attention to specific customer requests, dietary restrictions, and table arrangements to provide exceptional service. Detail orientated servers can help your restaurant run smoothly.
Multi-tasking Abilities
Juggling multiple tasks, such as serving multiple tables, handling payment transactions, and ensuring timely food delivery, requires strong multitasking skills to maintain efficiency during busy periods.
Problem-solving Skills
Unexpected challenges can arise during service. Servers who can think on their feet and resolve issues promptly, such as handling customer complaints or resolving order errors, contribute significantly to overall customer satisfaction. Sometimes a manager may not be around to help, and someone who can take responsibility and make good decisions is essential for your business.
Physical Stamina
The job of a server is physically demanding, requiring prolonged periods of standing, walking, lifting trays, and carrying heavy plates. Endurance and physical stamina are essential for performing these tasks effectively.
Up-selling and Sales Skills
The ability to suggest additional items or upsell menu options can contribute to increased sales. Servers who can tactfully promote specials or recommend add-ons positively impact the restaurant’s revenue.
These skill requirements can help you find great servers when you post a job, but also be sure to train them thoroughly to ensure success. You may also want to consider assessments for potential hires, so you can find the best person for your business.
As for candidates, when applying for a server position, emphasizing these skills on your resume or during an interview can significantly enhance your chances of securing the job. Additionally, providing real-life examples or anecdotes demonstrating these skills in action can further strengthen your candidacy.
Being a successful server goes beyond taking orders and delivering food. It involves a combination of interpersonal, organizational, and problem-solving skills that collectively contribute to delivering an outstanding dining experience. Mastering and showcasing these skills will not only benefit your career, but it will also contribute to the overall success of the establishment you work for.
